5 Tips to Successful IT Outsourcing
Want to be successful in IT Outsourcing then follow these 5 tips
Are you starting up your business, or are you an expanding small business and need to think about your IT department?
Gone are the days where you could just work in the living room with 3 colleagues/friends of yours – now you need a bigger office. You have to start worrying about all the extra computers for your company that now has 50 people, plus you need a successful way to track everything and make sure everyone can interact with no issues.
So here comes the question: will you hire someone to work in IT or will you outsource? Let me help you think about it, before you make a decision.
1. Evaluate a Service Provider Like You Would Evaluate An Employee
Is this IT Company going to have the right service record and experience for you? Do they have a good reputation for their performance and are they easy to contact and deal with?
Is the amount of work required by them going to cost you more than hiring an employee?
2. Don’t Just Choose Based On Price
Some companies might be dirt cheap but they might not be very competent. You may notice that their communication isn’t great, they take long to sort things out or they simply don’t fix things properly.
On the flip side other companies might overcharge you for their service. They might be great, but do you really need to pay them to be on call 24/7?
Try to find the right balance between price, quality and the services you actually need.
3. Internet Brings Us Closer
So don’t be afraid of that IT outsourcing London has to offer, even if you live in Gloucester. Many things can be sorted out remotely, plus you can always set a day where the IT Company comes in and runs system maintenance.
You can’t really do that during prime-time working hours, so you’d have to schedule that in anyway.
4. Define the Scope of Your IT Projects
You might be taking it for granted, but it’s easy to get lost in follow-ups, and there will be times where you realise you need to do more than you initially thought. If that’s the case, where possible, initiate a new project but don’t just keep adding on top of your current project because it will all be billed under extras, and usually extras don’t get deal prices.
Make sure you tie in payments to project milestones.
5. Don’t Forget About Follow-up Support
You might find that even after a big IT project has been completed, you need support for a while, either to iron out problems or to get everyone up to speed with the changes.
If you didn’t work out a deal for support after the project has been completed, you might find you now have this ‘extra expense’ which should have been thought of from the start. So keep this in mind when you come to an agreement with the company, and if you realise you will be needing a lot more support that you initially anticipated, maybe it’s time you start hiring someone to take care of your IT in-house.
As you can see as long as you keep planning ahead and clearly define all your projects, outsourcing IT can be a very viable option. In a way, even purchasing cloud storage can fall into that category, as the company that provides it handles all of the hardware and software issues.
If you have had any experience with IT outsourcing, why not share what you learned?
- License: Creative Commons image source
James Duval is an expert in all things techy who handles his own IT team. When he isn’t busy driving forward the latest IT project, he writes for Cartridge Shop.